Aspect Customer Experience (ACE)

There’s No AI for Customer Support Without IA

IA Summit – Keynote

There is No Artificial Intelligence without Information Architects

APQC Annual KM Conference

Next Generation Knowledge Management

Digital Workplace Experience

What to Do When Watson Fails – Ontology is the soul of the business

MIT Sloan CIO Symposium

The CIO Adventure: Now, Next and… Beyond, Panel: Putting AI to Work

Customer Contact Week - Las Vegas

Layer AI Into Your Existing Tech Ecosystem to Augment Agent Capacity