VIDEOS
Aspect Customer Experience (ACE)
There’s No AI for Customer Support Without IA
IA Summit – Keynote
There is No Artificial Intelligence without Information Architects
APQC Annual KM Conference
Next Generation Knowledge Management
Digital Workplace Experience
What to Do When Watson Fails – Ontology is the soul of the business
MIT Sloan CIO Symposium
The CIO Adventure: Now, Next and… Beyond, Panel: Putting AI to Work
Customer Contact Week - Las Vegas
Layer AI Into Your Existing Tech Ecosystem to Augment Agent Capacity