VIDEOS
Aspect Customer Experience (ACE) 2018
There’s No AI for Customer Support Without IA
IA Summit 2018 – Keynote
There is No Artificial Intelligence without Information Architects
APQC 2017 Annual KM Conference
Next Generation Knowledge Management
Digital Workplace Experience 2017
What to Do When Watson Fails – Ontology is the soul of the business
MIT Sloan CIO Symposium
The CIO Adventure: Now, Next and… Beyond, Panel: Putting AI to Work